Introduction:
Module 1:
Effective Traits
Assertiveness
Emotional Intelligence
Solve Problems
Close
Knowledge Check
Module 2:
Know Clients
Research
Customer Values
Customer Needs
Anticipate Needs
Knowledge Check
Module 3:
Product
Know Your Product
Believe in the Company and Product
Be Enthusiastic
Link Product to Customer’s Values
Knowledge Check
Module 4:
Leads
Sift Leads
Time vs. Cost of Pursuing Leads
Let Go of Leads Going Nowhere
Focus on Positive Leads
Knowledge Check
Module 5:
Authority
Develop Expertise
Know Your Competition
Continue Education
Solve Customer Problems Using Authority
Knowledge Check
Module 6:
Build Trust
Testimonials
Be Transparent
Be Genuine
Take on Customers’ Point of View
Knowledge Check
Module 7:
Relationships
Listen Actively
Communicate Often
Rewards
Build New Relationships
Knowledge Check
Module 8:
Communication
Be Prepared, Not Scripted
Use Humor
Be Yourself
Thank and Reward
Knowledge Check
Module 9:
Self-Motivation
Value Your Work
Reward Achievements
Focus on Success
Do Not Procrastinate
Knowledge Check
Module 10:
Goals
SMART Goals
Long-Term Goals
Short-Term Goals
Track and Modify
Knowledge Check