Conflict Resolution

Module 1:

• Getting Started
• Workshop Objectives

Module 2:

• An Introduction to Conflict Resolution
• What is Conflict?
• What is Conflict Resolution?
• Understanding the Conflict Resolution Process
• Case Study

Module 3:

• Communication
• Collaborating
• Competing
• Compromising
• Accommodation
• Avoiding
• Case Study

Module 4:

• Creating an Effective Atmosphere
• Neutralizing Emotions
• Setting Ground Rules
• Choosing the Ground and Place
• Case Study

Module 5:

• Creating a Mutual Understanding
• What do I want?
• What do They Want?
• What do We Want?
• What do We Want? (Cont’d)
• Case Study

Module 6:

• Focusing on Individual and Shared Needs
• Finding Common Ground
• Building Positive Energy and Goodwill
• Strengthening your Partnership
• Case Study

Module 7:

• Getting to the Root Cause
• Examining Root Causing
• Creating a Cause and Effect Diagram
• Creating a Cause and Effect Diagram (Cont’d)
• Creating a Cause and Effect Diagram (Cont’d)
• The Importance of Forgiveness
• Identifying the Benefits of Resolutions
• Case Study

Module 8:

• Generating Options
• Generate, Don’t Evaluate
• Creating Mutual Gain Options and Multiple Option Solutions
• Digging Deeper into Your Options
• Case Study

Module 9:

• Building a Solution
• Creating a Criteria
• Creating a Shortlist
• Choosing a Solution
• Building a Plan
• Case Study

Module 10:

• The Short Version of the Process
• Evaluating the Situation
• Choosing Your Steps
• Creating an Action Plan
• Using Individual Process Steps
• Case Study

Module 11:

• Additional Tools
• Stress and Anger Management Techniques
• The Agreement Frame
• Asking Open Questions
• Case Study

Module 12:

• Wrapping Up