Crisis Management

Introduction:

• Course Objectives

Module 1:

• Crisis

• Internal Risks

• External Risks

• Aggression

• Violence

• Knowledge Check

Module 2:

• Workplace Violence

• Threats

• Damage

• Psychological Acts

• Physical Acts

• Knowledge Check

Module 3:

• Myths

• Violence Just Happens

• It Is Uncommon

• Problems Will Solve Themselves

• It Is Not Possible to Prevent Violence

• Knowledge Check

Module 4:

• Escalation

• Threats

• Stalking and Bullying

• Injury

• Death

• Knowledge Check

Module 5:

• Concerning Behaviors

• Disruptive

• Emotional Abuse

• Causes Anxiety

• Examples of Behavior

• Knowledge Check

Module 6:

• Domestic Violence Indicators

• Disruptive Calls

• Poor Concentration

• Bruising

• Absences

• Knowledge Check

Module 7:

• Triggers of Workplace Violence

• Reprimands and Terminations

• Financial Strain

• Loss of Loved One

• Perceived Slights

• Knowledge Check

Module 8:

• Conflict Dangers

• Triggers

• Action Point

• Flashpoint

• Identify

• Knowledge Check

Module 9:

• Response

• Note Areas of Concern

• Discuss It

• Report It

• Report Extreme Cases to HR/Tip Line

• Knowledge Check

Module 10:

• Strategies

• Policies

• Programs

• Emergency Procedures

• Train Employees

• Knowledge Check