Civility In The Workplace

Module 1:

• Getting Started
• Workshop Objectives

Module 2:

• Introduction
• What is Uncivil Behavior?
• Three Reasons Why You Should Be Civil
• Dealing with Difficult Personalities
• Cost and Rewards
• Case Study

Module 3:

• Effective Work Etiquette
• Greetings
• Respect
• Involvement
• Being Politically Correct
• Case Study

Module 4:

• Costs and Rewards
• Incivility and the Costs
• Civility and Rewards
• Four Cases of Incivility
• How to overcome it
• Case Study

Module 5:

• Conflict Resolution
• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding
• Case Study

Module 6:

• Getting to the Cause
• Examining the Root Cause
• Creating a Cause-and- Effect Diagram
• Creating a Cause-and- Effect Diagram(Cont’d)
• Creating a Cause-and- Effect Diagram(Cont’d)
• Creating a Cause-and- Effect Diagram(Cont’d)
• Creating a Cause-and- Effect Diagram(Cont’d)
• Forgiveness
• Benefits of Resolution
• Case Study

Module 7:

• Communication
• Para-verbal Communication
• Non-verbal Communication
• Listening Skills
• Appreciate Inquiry
• Case Study

Module 8:

• Negotiation
• Three Sides to Incivility
• Mediation
• Arbitration
• Creative Problem-Solving
• Case Study

Module 9:

• Identifying Your Need
• Completing a Needs Analysis
• Four Groups
• Observations
• Anonymous Surveys
• Case Study

Module 10:

• Writing a Civility Policy
• Designating the Core Group
• Defining What is Unacceptable Behavior
• Defining the Consequence
• Writing the Policy
• Case Study

Module 11:

• Implementing the Policy
• The First Steps
• Training
• Addressing Complaints
• Enforcing Violators
• Case Study

Module 12:

• Wrapping Up